One of the most common support requests involves updating account contact details. Here is the verified process, based on Baji's official help center documentation.
Step 1: Send an email. Write to the Baji support email with the subject line: "Request To Change Email Address / Phone Number / Both." Include the following details depending on what you need to change:
For an email change: username, full name, date of birth, phone number, last deposit amount, last withdrawal amount, current balance, reason for the change, old email address, new email address.
For a phone number change: username, full name, date of birth, email address, last deposit amount, last withdrawal amount, current balance, reason for the change, old phone number, new phone number.
For both at once: username, full name, date of birth, last deposit amount, last withdrawal amount, current balance, reason for the change, old phone number, new phone number, old email address, new email address.
If you are changing your email address, send the request from your current email and specify the new address you wish to use. Make sure the new email is not already registered with Baji.
Step 2: Confirm via live chat or phone. After sending the email, reach out to the live chat or phone helpline to confirm that you have submitted the request.
Step 3: Phone-call verification. A phone-call verification will be performed. Confirm your contact number and the best time for the call when submitting your initial request.
Step 4: Wait for confirmation. Once the documents have been reviewed and the phone verification completed, you will receive a notification at your new email address confirming the change.
